Thread Scarlett 2i2 USB interface resets every few minutes

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rdpoor

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First post

1 Posted on 12/21/2019 at 17:45:55

I don't know if this is a Focusrite issue or a Windows10 issue, but:

Environment:

Focusrite Scarlett 2i2 (1st gen)
Windows 10 Pro (v 1903, build 18362.535)
Focusrite Driver: 4.63.24.564

Problem:

Every few minutes (as frequently as two minutes, as infrequently as an hour?), my speakers go "kathump", the music stops, I get a "Focusrite Scarlett 2i2 (1st gen)" growl-style announcement, and my Pandora feed skips to the next song.

It appears that the USB connection is getting interrupted or falling off for some reason. Is this a known problem? And if so, is there a known fix?

[ Post last edited on 12/21/2019 at 17:48:58 ]

rdpoor

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2 Posted on 12/21/2019 at 18:19:18

Hmm...I may have solved this already. On the advice of

https://www.sweetwater.com/sweetcare/articles/how-to-install-focusrite-usb-drivers-on-windows/

I've disabled the "Allow applications to take exclusive control of this device" feature and (so far) have not had any more Ka-thumps. Fingers crossed.

rdpoor

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3 Posted on 12/21/2019 at 18:54:08

Nope - I spoke too soon. Still getting Ka-Thumps.

Suggestions and solutions are welcome!

rdpoor

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4 Posted on 12/22/2019 at 07:58:22

More information. I caught an event on the Windows10 Event Viewer that correlated with the USB connection being dropped:

Quote:

The machine-default permission settings do not grant Local Activation permission for the COM Server application with CLSID
{C2F03A33-21F5-47FA-B4BB-156362A2F239}
and APPID
{316CDED5-E4AE-4B15-9113-7055D84DCC97}
to the user NUC-10\r SID (S-1-5-21-536779190-3799164095-2931312429-1002) from address LocalHost (Using LRPC) running in the application container Microsoft.Windows.ShellExperienceHost_10.0.18362.449_neutral_neutral_cw5n1h2txyewy SID (S-1-15-2-155514346-2573954481-755741238-1654018636-1233331829-3075935687-2861478708). This security permission can be modified using the Component Services administrative tool.

Does any one know how to interpret this?

Steve Scott 82

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5 Posted on 02/15/2020 at 12:33:38

Did you try uninstalling and reinstalling the driver? That stopped the recycling problem for me.

[ Post last edited on 02/15/2020 at 12:36:36 ]

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