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Thread Focusrite Scarlett 18i8 3rd Gen

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1 Focusrite Scarlett 18i8 3rd Gen
When monitor is set to 1-2 or 1-4 in focusrite control, at random times when the monitor dial is turned it crashes focusrite control, message no hardware connected or detected displayed in focusrite control. I have to go into task manager and end device control server, then re start the app. if monitor is set to none in focusrite control, fault does not happen, still waiting a response from technical support, has anyone else had this fault. (Win 10 64bit)